Refund Policy

14-day evaluation period

The Founding Pilot includes a 14-day evaluation period. The checkout disclosure will state when paid billing begins and whether a payment method is required before the evaluation starts. Cancel before the paid start date to avoid the first subscription charge.

First subscription payment

If Chap-AI does not meet your needs, request a refund within 14 calendar days after the first paid subscription charge. Subject to applicable law and abuse prevention, we will approve a full refund of that first subscription payment.

Renewals

Subscriptions renew automatically for the billing interval disclosed at checkout. You can request cancellation before the next renewal, and access will continue through the current paid period. Renewal charges are generally non-refundable, but duplicate charges, billing errors, service unavailability, and exceptional circumstances will be reviewed fairly. Mandatory consumer refund and withdrawal rights always apply.

How to request a refund

Use the support link in your payment receipt or submit our contact form with the account email, purchase date, and reason for the request. Do not include full card or bank details. Approved refunds are returned to the original payment method through the payment provider. Processing time after approval depends on the payment method and financial institution.

Non-refundable items

Unless required by law, we do not refund periods already substantially consumed, custom services already delivered, or accounts terminated for fraud, abuse, unlawful activity, or a material breach of the Terms. This does not limit rights that cannot legally be excluded.

Chargebacks

Please contact us before filing a chargeback so we can investigate promptly. Fraudulent or abusive disputes may result in account suspension while the payment is reviewed.