Now live — WhatsApp, Telegram & Web

AI customer support for WhatsApp, Telegram, and your website

Manage every customer conversation in one shared inbox. Let AI handle common replies automatically — and step in with a human the moment it matters.

WhatsApp Telegram Website Chat
⚡ AI replied in 2s
All Conversations
A
Aisha M.
Is my order ready?
WA
K
Kevin O.
Book appointment Fri
TG
S
Sara J.
Returns policy?
WEB
M
Mark D.
Delivery ETA please
WA
R
Rita N.
Need invoice copy
TG
Aisha M.
WhatsApp · Zara Store
🤖 AI Handling
Aisha, 2:14 PM
Hi! Is my order #2841 ready for pickup yet?
AI Assistant · 2:14 PM
Hi Aisha! Your order #2841 is ready for pickup. Store is open 9am–6pm Mon–Sat. Anything else I can help with? 😊
Aisha, 2:15 PM
Perfect, thanks! Can I also change the size of item 2?
🧑 Size change may need human review
Type a reply…
👥 3 agents online
📥
Shared Team Inbox
🤖
AI Auto-Replies
🧑‍💼
Human Takeover
🔒
Private Business Data
Multi-Channel in One Place
🏢
Multi-Brand Ready

Your customers message you everywhere. Your team can't keep up.

Managing WhatsApp on one phone, Telegram on another, and a website chat on a third tab is unsustainable — and it means slower replies, missed messages, and frustrated customers.

📱

Messages fall through the cracks

With channels spread across phones and apps, some customers wait hours — or get no reply at all. Every missed message is a lost opportunity.

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Your team answers the same questions repeatedly

Hours of agent time go to "What are your hours?", "Can I reschedule?", and "Where's my order?" — questions a well-configured AI could answer in seconds.

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Scaling means hiring more people, not working smarter

Without automation and a central inbox, growth just means more chaos. More channels, more tickets, more burnout — without a clear path to control.

One inbox. Smart AI. Human control when it counts.

Chap-AI brings all your customer conversations into a single workspace — with AI that handles routine replies and seamless handoff to your team whenever a human touch is needed.

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    One shared inbox for all channels

    WhatsApp, Telegram, and your website widget — all conversations visible to your whole team in one place, in real time.

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    AI replies when you're busy

    Configure your AI assistant to answer FAQs, collect details, and keep customers informed — automatically, 24/7.

  • 🧑‍💼

    Humans take over with one click

    Any agent can step into a conversation instantly. Set timeouts so AI pauses when a human is active — no conflicting replies.

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    Manage multiple brands or clients

    Create separate entities for each business or brand. Each gets its own channels, assistant, and conversation history.

3Channels
94%AI resolved
<8sAvg reply
What time do you open on Saturday?
We're open 9am – 5pm Saturday! Anything else I can help you with?
🤖 AI Assistant · via WhatsApp
I also need to speak with someone about a refund
Hey! I'm Sarah from the team. Happy to help with your refund right now 👋
🧑 Sarah (human takeover)

Everything your support team needs, nothing you don't.

Built for teams that want speed, control, and clarity — without a complicated setup.

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Shared Team Inbox

Every message from every channel flows into one place. Assign, reply, and track without switching apps.

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WhatsApp Support

Connect your WhatsApp number and start receiving and replying to messages directly from the inbox.

✈️

Telegram Bot

Link your Telegram bot to receive messages from customers who prefer the platform. Works out of the box.

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Website Chat Widget

Drop a lightweight chat widget onto your website. Conversations arrive instantly in the same inbox.

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AI Assistant Controls

Configure the AI to match your business tone and knowledge. Enable, disable, or adjust it per channel or entity.

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Backoff & Timeout

AI automatically pauses when a human agent is active. Set custom timeouts so it only resumes when appropriate.

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Conversation History

Every message, every handoff, fully logged. Your team always has context — even for returning customers.

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Multi-Entity Management

One account, multiple brands or clients. Separate inboxes, channels, and assistants per entity — clean and organized.

Set up in minutes. Conversations managed from day one.

No complicated integrations. No developer needed. Just connect, configure, and go.

1

Connect your channels

Link your WhatsApp number, Telegram bot, or website widget in a few clicks. Each entity gets its own connected channels.

2

Configure your assistant

Tell the AI what to know: your hours, products, FAQs, and tone. Set rules for when to reply and when to wait for a human.

3

Receive conversations

Messages arrive in real time across all channels. Your team sees everything in a single, organized inbox.

4

AI replies — or you do

The AI handles routine messages automatically. When a complex question comes in, any agent can take over with one click.

Built for businesses that live and die by fast replies.

From solo operations to multi-location brands — Chap-AI adapts to how your team works.

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Ecommerce & Retail

Handle order status, returns, and stock queries automatically. Free your team to focus on high-value interactions.

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Appointment Businesses

Clinics, salons, and consultants: let AI answer availability questions and confirm bookings without a call.

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Agencies & Resellers

Manage multiple clients under one account. Separate inboxes, branding, and assistants per client — clean and professional.

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Local Service Businesses

Plumbers, cleaners, logistics companies — stay responsive without being glued to your phone every hour.

Start small. Scale as you grow.

No complicated tiers or hidden costs. Get started with the channels you need, and expand when your team is ready.

Shared inbox included WhatsApp, Telegram & Web AI assistant built-in Human takeover controls Multi-entity support Conversation history
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Ready to take control of your customer conversations?

One inbox. All your channels. AI that works — and humans who lead.

Get Started Today