AI customer support for WhatsApp, Telegram, and your website
Manage every customer conversation in one shared inbox. Let AI handle common replies automatically — and step in with a human the moment it matters.
Your customers message you everywhere. Your team can't keep up.
Managing WhatsApp on one phone, Telegram on another, and a website chat on a third tab is unsustainable — and it means slower replies, missed messages, and frustrated customers.
Messages fall through the cracks
With channels spread across phones and apps, some customers wait hours — or get no reply at all. Every missed message is a lost opportunity.
Your team answers the same questions repeatedly
Hours of agent time go to "What are your hours?", "Can I reschedule?", and "Where's my order?" — questions a well-configured AI could answer in seconds.
Scaling means hiring more people, not working smarter
Without automation and a central inbox, growth just means more chaos. More channels, more tickets, more burnout — without a clear path to control.
One inbox. Smart AI. Human control when it counts.
Chap-AI brings customer conversations into one inbox. AI can handle routine replies, while your team can take over when a person needs to step in.
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One shared inbox for all channels
WhatsApp, Telegram, and your website widget — all conversations visible to your whole team in one place, in real time.
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AI replies when you're busy
Add business knowledge, then choose whether the assistant sends common replies automatically or prepares drafts for your team to review.
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Humans take over with one click
Any agent can step into a conversation instantly. Set timeouts so AI pauses when a human is active — no conflicting replies.
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Manage multiple brands or clients
Create separate entities for each business or brand. Each gets its own channels, assistant, and conversation history.
Everything your support team needs, nothing you don't.
Built for teams that want speed, control, and clarity — without a complicated setup.
Shared Team Inbox
Every message from every channel flows into one place. Assign, reply, and track without switching apps.
WhatsApp Support
Connect your WhatsApp number and start receiving and replying to messages directly from the inbox.
Telegram Bot
Link your Telegram bot to receive messages from customers who prefer the platform. Works out of the box.
Website Chat Widget
Drop a lightweight chat widget onto your website. Conversations arrive instantly in the same inbox.
AI Assistant Controls
Configure the AI to match your business tone and knowledge. Enable, disable, or adjust it per channel or entity.
Backoff & Timeout
AI automatically pauses when a human agent is active. Set custom timeouts so it only resumes when appropriate.
Conversation History
Every message, every handoff, fully logged. Your team always has context — even for returning customers.
Multi-Entity Management
One account, multiple brands or clients. Separate inboxes, channels, and assistants per entity — clean and organized.
Set up in minutes. Conversations managed from day one.
No complicated integrations. No developer needed. Just connect, configure, and go.
Connect your channels
Link your WhatsApp number, Telegram bot, or website widget in a few clicks. Each entity gets its own connected channels.
Configure your assistant
Tell the AI what to know: your hours, products, FAQs, and tone. Set rules for when to reply and when to wait for a human.
Receive conversations
Messages arrive in real time across all channels. Your team sees everything in a single, organized inbox.
Use automatic replies or review drafts
Choose how the assistant works for each business. When a question needs a person, a team member can take over the conversation.
Built for businesses that live and die by fast replies.
From solo operations to multi-location brands — Chap-AI adapts to how your team works.
Ecommerce & Retail
Answer common product, delivery, and returns-policy questions from the knowledge you provide. Keep customer-specific order issues with your team.
Appointment Businesses
Clinics, salons, and consultants can answer questions about hours, services, and booking instructions, then hand account-specific requests to a person.
Agencies & Resellers
Manage multiple clients under one account. Separate inboxes, branding, and assistants per client — clean and professional.
Local Service Businesses
Plumbers, cleaners, logistics companies — stay responsive without being glued to your phone every hour.
Plans start at $39 per month.
Compare the businesses, team members, channels, credits, knowledge sources, and retained conversations included with each plan.
Annual billing costs the equivalent of ten monthly payments. Taxes and final purchasing terms are confirmed before payment.
Ready to take control of your customer conversations?
One inbox. All your channels. AI that works — and humans who lead.
Create your workspace